If you want to be successful in retail, then you need to engage with your customers. But how do you go about doing this?
The role of retail in achieving the SDGs
Retailers have an important role to play in transforming the way we consume and, as such, a significant responsibility when it comes to implementing the SDGs.
How the hotel industry can increase customer loyalty
While restaurants and cafes don't usually have membership programs in the same way as retail, that doesn't mean it would be impossible for them to identify their loyal customers. But before we get into how it is done, let's discuss why this is important....
Advantages of Digital Receipts
Consumer habits and trends are changing at a rapid pace as a result of the "new normal". One of these practices is digitalising life as much as possible, not only as a matter of almost obligatory modernity but also because it allows us to adopt a more responsible and...
What does the best retail customer service look like?
When we think about customer service in retail, many companies think about friendly and helpful floor salespeople and the pleasant interaction with customers during their shopping experience. But while friendliness and helpfulness are certainly crucial for creating...